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Help Desk
Payments
What are my payment options?
How to Reach Us
How do I contact canbox.ca?
Shipping Fees
How much is shipping and handling?
Returns/Exchanges
How do I return something?
Customer Service
Why don't you have a customer service phone number?
Privacy
Is my personal information kept confidential?
Order Cancellation
I've submitted my order. How do I cancel it?
Overseas Orders
I'm outside of North America. How do I order?
What are my payment options?
We'll take your order any hour, any day.
Canadian Customers:
OPTION 1) PAY WHEN YOU PICK UP YOUR PACKAGE. We ship everything by Canada Post. If not delivered directly to you, your local Canada Post retail office will notify you when your package is ready for pick-up. Upon pick-up, for C.O.D. packages, you simply pay the total amount owing in cash (or other form of payment depending upon the payment facilities of your local post office). Canada Post then forwards your payment in the form of a "Postal Money Order" to us.
OPTION 2) PAY WITH YOUR CREDIT CARD. We are set up to accept VISA and MASTERCARD only.
OPTION 3) PAY TO OUR ACCOUNT at www.paypal.com. Do not pay until we review your order and confirm by email the total, followed by instructions.
U.S. Customers:
We ship all U.S. orders by USA Expedited or Xpresspost. We prefer PayPal payments from U.S. customers.
How do I contact canbox.ca?
By e-mail at: sales@canbox.ca
We pride ourselves in very quick e-mail replies, and guarantee that we will respond to weekday inquiries within 24 hours; weekend or holiday inquiries within 48 hours. Sorry, we do not have a customer service phone number at this time.
Or, write to us at:
canbox.ca Ltd.
35 Seapark Drive, Unit 9
St. Catharines, Ontario
L2M 6S5
How much is shipping and handling?
For C.O.D. orders (Canada only): we save you money by absorbing the $7 Collect On Delivery fee!
View your shipping costs:
To review the total cost, including shipping/handling and taxes, simply add your purchase(s) to the shopping cart and check out. You are not committed to the purchase at this point. You will be able to choose a method of shipping. Shipping fees are dependent on the size and weight of all the items you've purchased, and the distance from our warehouse in Southern Ontario. These fees will be calculated automatically. Once you have reviewed the invoice, simply submit your order.
Don't worry, if you've submitted your order but want to change your mind, just e-mail us and we will cancel or revise your order.
How do I return something?
We have a no-risk return policy that saves you return postage costs (not applicable to U.S. and international customers). Return your goods to Canada Post in its original packaging including the original invoice and simply mark "Return to Sender" (or use the "Return to Sender" label on the invoice). We will cover the postage. We promptly exchange or refund any unused item that does not satisfy you. We do not offer refunds on your first shipping charge.
Why don't you have a customer service phone number?
We are a small on-line company. We will try our very best to answer all your inquiries promptly by e-mail. For what we lack in "live-body" assistance we hope we can make up for in our friendly and efficient on-line customer service. Thank you for your understanding.
Is my personal information kept confidential?
We at canbox.ca Ltd. take privacy matters very seriously. We intend to stay at the forefront of privacy policy and protection matters. For more information, please read our Privacy Statement.
I've submitted my order. How do I cancel it?
Simply e-mail us to cancel or revise your order. Our sales team will take your order off the system.
I'm outside of Canada and U.S. How do I order?
Sorry, we only ship to Canada and the U.S.
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